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iOS App Store shows “Open” instead of “Update”

When updating the MyITS app for iOS, you will be directed to the iOS App Store to download the latest version. In some cases you may see a button that says Open instead of Update next to the MyITS app icon in the iOS App Store, even if an update is available for the MyITS app. Follow these steps to resolve this issue: Open the iOS App Store and tap your profile picture in the top right corner. At the bottom of this page you’ll see a list of available app updates or recently updated apps. Pull down on the page to refresh the list so it’s up to date. Find the MyITS app in the list and tap Update to download the latest version of the MyITS app.

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